Store Policies
Our bank requires all credit card payments be charged within a certain time period; therefore we are required to charge your credit card at the time of purchase and if you are using a credit card that is linked to your bank account the funds will be held by the bank and subsequently removed from your bank account. Check payments will be deposited at time of receipt before your order is shipped to ensure that payment is not returned to us. This method does take time as we only process check orders once funds are clear.
Should you have any concerns about our pre-order policies, we recommend you place your order when the items are in stock.
If non-pre-order items are ordered along with pre-order items, your order will not ship until all items are in stock. If you require your non-pre-order items before, we suggest you place two separate orders.
PRE-ORDER SHIPMENT: Please note that a pre-order may be delayed due to circumstances beyond our control, such as shipping or fulfillment delays. We cannot guarantee shipment of a specific date on pre-orders. We make product for you and good things take time so please understand that it may take up to 6 weeks at times to receive your order.
DELAYS: We will post a general announcement on our website if there is a delay from our estimated ship date.
ESTIMATED SHIP DATE OF 2013 ORDERS: We expect that orders will begin shipping by July 15, 2012.
Any delays will be posted as a general announcement in our website.
CANCELLING: Customers may cancel a pre-order at any time before the order is shipped by sending an e-mail to orders@timetravelerusa or on our website.
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